Customer Service Executive

About the Role

Akolta Solutions Pvt Ltd is hiring Customer Service Executives to handle customer queries related to products. The role requires excellent communication skills, strong customer service abilities, and the ability to resolve issues efficiently. Both freshers and experienced candidates with strong English proficiency are welcome.

Key Responsibilities

• Handle customer queries and resolve concerns related to products.
• Provide accurate, timely, and effective customer support.
• Maintain high-quality customer interactions with professionalism.
• Use listening and probing skills to identify customer needs.
• Apply convincing skills to provide the best solutions.

Candidate Requirements

• Education: Undergraduates are considerable.
• Experience: Freshers & experienced candidates accepted.
• Versant level 5 or 6 communication skills required.
• Basic technical knowledge is an added advantage.
• Must be excellent in spoken & written English.

Required Skills

• Strong customer service skills.
• Excellent communication (written & spoken).
• Good listening and probing skills.
• Strong convincing and interpersonal skills.

Job Details

• Salary:
  • Freshers: Up to ₹25,000 CTC/month
  • Experienced: Up to ₹35,000 CTC/month
• Shifts:
  • Female: General shift (9:30 AM – 6:30 PM)
  • Male: 24×7 rotational shifts

Why Join us?

• Competitive salary packages.
• Opportunity to work with a leading brand.
• Career growth in customer service & support.